Import your help centre

Move your help centre without breaking a single link

Paste the address of your current help centre. AskBase brings every article across with its formatting, and on your domain each one keeps the address it has today.

Get started freeSet up in an afternoon. No credit card.

The two things that make moving painful, handled

Copying articles by hand takes days, and changing addresses throws away the links customers bookmarked and the rankings you earned in search. Neither happens here.

Nothing to copy and paste

AskBase reads your help centre from its public address and imports every article it links to.

Formatting survives

Headings, numbered steps, tables, code, links and images come across as they were — not flattened to plain text.

Same addresses

Point your help centre's domain at AskBase and help.yourcompany.com/article/refunds is still help.yourcompany.com/article/refunds.

Old links keep working

If an article moved or redirected on your old site, the old address forwards to the right article here.

Your edits are safe

Once you edit an imported article in AskBase, re-checking the old site never overwrites your changes.

Ready to answer straight away

The AI assistant starts answering from imported articles the moment they're in.

How the move works

  1. 1

    Paste your help centre’s address

    For example help.yourcompany.com. You'll see how many articles were found before anything is published.

  2. 2

    Check it over

    Read through the imported articles in AskBase, fix anything you like, and try the assistant on them.

  3. 3

    Switch your domain

    Connect help.yourcompany.com to AskBase with two DNS records. Visitors and search engines carry on as if nothing changed.

Moving from Help Scout Docs?

AskBase was built with Help Scout Docs in mind — it's tested on real Help Scout help centres.

  • Article addresses like /article/12-refunds are kept exactly
  • Old /category/ pages send visitors to your help centre home instead of an error
  • Collections and categories become the sections on your home page
  • Pair it with the shared inbox to move your support email too

Questions people ask

How do I migrate my help centre to a new platform?
With AskBase you paste your current help centre's address and it imports the articles for you. Check them over, then point your help centre's domain at AskBase. Article addresses stay the same, so nothing breaks.
Will I lose my Google rankings?
Moving usually loses rankings because addresses change. Here each article keeps its address on your domain, and anything that was already redirecting still forwards to the right place.
Which help centres can I import from?
Any help centre that's public on the web. It's tested most on Help Scout Docs; other platforms work the same way because AskBase reads the published pages.
Do I need to export anything?
No. There's no export file or API key to deal with — AskBase reads the same pages your customers do.
What about images?
Images stay where they're hosted today and appear in the imported articles.
Can I keep my old help centre running while I test?
Yes. Importing doesn't change your old help centre. It keeps running until you point your domain at AskBase.

Works together with

Bring your help centre across in minutes

Paste its address and see your articles in AskBase before you change anything.