Knowledge base analytics

See what your help centre can’t answer, and get the article drafted

Every question your AI assistant couldn't answer is collected, grouped with others that mean the same thing, and ranked. AskBase drafts the missing article from what you already have, and you review it before it goes live.

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A to-do list, not a search log

Search logs show you thousands of typos and one-word queries. This shows you “14 people asked how to set up a custom domain”, with a button that drafts that article.

Grouped by meaning

“How do I cancel?”, “close my account” and “stop my subscription” are one gap, not three.

Ranked by demand

The questions asked most often come first, so your writing time goes where it helps the most people.

Real questions, in customers’ words

See exactly how people phrase things, which is often the best title for the article you write.

Why answers fall short

Content health separates questions where nothing relevant was found from ones where something was found but wasn't clear enough — each needs a different fix.

Articles that aren’t pulling their weight

Content health flags articles the assistant keeps reading but never uses, usually because they're long or cover too much.

Feedback on every answer

Customers can rate each answer, so you see which topics get thumbs down even when an answer was given.

From question to published article

  1. 1

    Customers ask

    On your website or your help centre, in their own words. The assistant answers what it can.

  2. 2

    AskBase drafts the answer

    For the questions asked most, it drafts the missing article, or the change to an existing one, from your articles and your website. It marks anything it couldn't confirm.

  3. 3

    You review and publish

    Drafts wait in Suggested changes with the questions behind them and a before and after. Approve, edit or send it back. Once published, the assistant uses it straight away.

It keeps looking, so you don’t have to

Gaps are only one of the places suggestions come from.

Regular reviews

Every month, or whenever you ask, AskBase goes through your gaps and your product and drafts the changes worth making.

Learns from your team’s replies

When your team answers a customer by email with something the help centre doesn't say, it suggests adding it, without the customer's details.

Found in the words people use

When an article already answers a question but customers word it differently, it suggests those wordings so search finds the article next time.

Ask in plain words

Type “write articles about exporting reports” and it plans and drafts them, with screenshots of your product where it can.

Also on the dashboard

  • Dismiss a gap you don't plan to answer, and bring it back later
  • How many questions were asked, and how many were answered
  • The questions answered most often, and which articles answered them
  • Every conversation, with the articles each answer used
  • Where customers asked for a person instead

Questions people ask

How do I know what help articles to write?
Look at what customers ask that your current articles don't answer. AskBase does this automatically: every unanswered question is grouped with similar ones and ranked by how often it comes up.
Does AskBase write the article for me?
On paid plans, yes. It drafts the article from your existing articles and your website, and it waits for you to review it. Nothing it writes goes live until someone approves it.
Where do the questions come from?
From the AI assistant on your website and help centre. Customers ask in their own words, which is far more telling than what they type into a search box.
What counts as a gap?
A question the assistant couldn't answer from your articles — either because nothing relevant exists, or because what exists wasn't clear enough to answer from.
Do I need the chatbot to use this?
Yes — the questions are what the assistant was asked. It works on your help centre too, so you get gaps even before it's on your website.

Works together with

Find out what your help centre is missing

Put the assistant in front of customers and the list starts filling itself.